Shipping Policy

Decoi Hydroponics Shipping Policy

Decoi Hydroponics ("we" and "us") is the operator of (https://DecoiHydro.com) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to get the item drop shipped, await restocking of the backordered item or if you would prefer for us to process a refund.

2. Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.

If the shipping costs exceed what the customer paid for (due to rural location fees, multiple distributors fees, etc.) we will contact the customer through email. We will inform them of the additional shipping costs that may have occurred and give them the option to continue with the extra costs or opt for a refund. The customer will have 7 business days to come to a decision and respond through email; prior to defaulting to incurring the additional fees. 

3. Returns

3.1 Return Due To Change Of Mind

Decoi Hydroponics will happily accept returns due to change of mind as long as a request to return is received by us within 7 days of receipt of item and are returned to us in original packaging, unused and in resellable condition.

Return shipping will be paid at the customers expense and will be required to arrange their own shipping.

Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.

(Decoi Hydroponics) will refund the value of the goods returned in the form of store credit but will NOT refund the value of any shipping paid.

3.2 Warranty Returns

Decoi Hydroponics will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of items.

Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim.

Upon return receipt of items for warranty claim, you can expect Decoi Hydroponics to process your warranty claim within 7 days.

Once warranty claim is confirmed, you will receive the choice of:

(a) refund to your payment method

(b) a refund in store credit

(c) a replacement item sent to you (if stock is available)

4. Delivery Terms

4.1 Transit Time Domestically

In general, domestic shipments are in transit for 2 - 7 days

4.2 Transit time Internationally

Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.

4.3 Same Day Dispatch

Orders placed before 05 PM - PDT (UTC-07) will be dispatched the same day, otherwise, within the next business day.

Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

4.4 Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

4.5 P.O. Box Shipping

Decoi Hydroponics will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.

 

4.6 Items Out Of Stock

If any items are out of stock, we will dispatch the in-stock items immediately and notify the customer that the out of stock items are backordered. We will give them the option to wait, drop ship or refund on the out of stock item(s). We will allow the customer 3 business days to respond regarding the out of stock items prior to defaulting as a drop ship purchase. 

4.7 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

5. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

6. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

7. Duties & Taxes

7.1 Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the website

7.2 Import Duties & Taxes

Import duties and taxes for international shipments will be pre-paid, without any additional fees to be paid by customer upon arrival in destination country

8. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

9. Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

9.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

9.2 Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

10. Drop Shipping

Some items listed on the website are drop shipped. We have distinguished those products in the product description. This means that they may incur 2-3 more business days to process. All ThinkGrow lights are drop shipped and their availability is limited to what is in stock. All lights are free shipping to the lower 48 states. 

11. Customer service

For all customer service enquiries, please email us at NotifyDecoi@gmail.com